Job Description
Elevate your career with Light & Wonder as a Technical Client Services Manager in Calgary, Alberta, focusing on casino gaming platforms. Lead teams to ensure operational excellence and client satisfaction.
The ideal candidate will possess deep expertise in casino gaming systems, strong leadership skills, and extensive experience in managing technical support teams and enterprise customers. This hybrid role emphasizes driving technical excellence while maintaining operational stability across gaming platforms. You will play a crucial role in building strong customer relationships and ensuring high availability of services.
Key Responsibilities:
• Lead operations for casino gaming platform services
• Build proactive relationships with enterprise customers
• Manage critical incidents and operational reviews
• Collaborate on compliance, performance, and efficiency
• Oversee releases, upgrades, and vendor integrations
Requ...
The ideal candidate will possess deep expertise in casino gaming systems, strong leadership skills, and extensive experience in managing technical support teams and enterprise customers. This hybrid role emphasizes driving technical excellence while maintaining operational stability across gaming platforms. You will play a crucial role in building strong customer relationships and ensuring high availability of services.
Key Responsibilities:
• Lead operations for casino gaming platform services
• Build proactive relationships with enterprise customers
• Manage critical incidents and operational reviews
• Collaborate on compliance, performance, and efficiency
• Oversee releases, upgrades, and vendor integrations
Requ...