Job Description
Elevate your career with Versaterm as a Technical Lead focused on NG911 solutions. Drive installations and manage complex escalations while overseeing skilled technical teams in critical environments.
As the Technical Lead NG911 - Deployment & Escalation, you will oversee Level 2 and Level 3 teams dedicated to advanced technical support. Your role will involve planning and coordinating deployments for both NG911 and non-911 environments, ensuring adherence to stringent standards. Join a team that embraces AI tools to enhance performance and fosters professional growth.
Key Responsibilities: • Lead and manage Level 2 and Level 3 technical staff • Validate architectures and deployment methods for NG911 • Act as primary escalation point for technical challenges • Support deployment projects from design to go-live • Collaborate with project managers for delivery quality
Requirements: • Degree in Telecommunications or Computer Science • 8 to 12 years of VoIP exper...
As the Technical Lead NG911 - Deployment & Escalation, you will oversee Level 2 and Level 3 teams dedicated to advanced technical support. Your role will involve planning and coordinating deployments for both NG911 and non-911 environments, ensuring adherence to stringent standards. Join a team that embraces AI tools to enhance performance and fosters professional growth.
Key Responsibilities: • Lead and manage Level 2 and Level 3 technical staff • Validate architectures and deployment methods for NG911 • Act as primary escalation point for technical challenges • Support deployment projects from design to go-live • Collaborate with project managers for delivery quality
Requirements: • Degree in Telecommunications or Computer Science • 8 to 12 years of VoIP exper...