Job Description
The Technical Product Support Specialist role is the firstline of customer support for our MotiveWave trading platform.Knowledge of trading, excellent computer skills, problem-solvingskills, attention to detail and superior communication skills areessential. The successful candidate must already live in theKelowna, BC area, have trading experience and exhibit an abilityto work in a self-motivated environment while maintaining aprofessional customer first attitude.
Duties and Responsibilities:
- Respond to incoming customer calls and emails regardinghow to use the software
- Troubleshoot customer issues with the software anddetermine solutions
- Provide software support to customers via email, phoneand/or skype, or screen-sharing
- Become a product expert on the trading software toprovide technically accurate solutions to users
- Replicate, document and submit any reported defects fromcustomers to the development team