Job Description
Overview
The Technical Services Manager is responsible for leading day‑to‑day technical support operations for HPC and server infrastructure within a mission‑critical data center environment. This role manages the Data Center Technician organization and serves as the primary owner for hardware deployments, smart hands services, operational support activities, customer requests, and technical service delivery.
Responsibilities
Technical Service Delivery
- Lead day‑to‑day technical support operations for HPC and server infrastructure.
- Ensure timely execution of customer requests, operational tasks, and support activities.
- Monitor service performance and drive adherence to operational KPIs and SLAs.
- Coordinate support activities across multiple shifts.
- Serve as the primary escalation point for technician‑related operational issues.