Job Description
About the Role
We are hiring a Technical Support Analyst to support customers by troubleshooting product questions, triaging technical issues, documenting bugs, and helping ensure customers receive timely, clear, and thoughtful support.
This is a customer facing SaaS support role focused on technical troubleshooting, product issue investigation, ticket management, documentation, and escalation to Product/Engineering when needed. This is not a software engineering role, but the ideal candidate should be technically curious, detail-oriented, and comfortable learning software workflows.
As part of the Customer Operations team, the Technical Support Analyst will work closely with Product and Engineering to identify customer impacting issues, improve support processes, support product testing when needed, and help create a strong customer experience.