Job Description
Join Assent as a Technical Support Architect focused on AI-driven workflows. Engage in deep technical troubleshooting, manage escalations, and innovate customer support processes.
This role is essential for delivering outstanding technical support to Assent’s customers while collaborating with key teams to enhance product performance and tackle escalations. Your skill in reviewing read-only application code will help in diagnosing issues effectively. By mentoring newer team members and leveraging tools like Forethought AI, you will optimize support processes and implement proactive solutions.
Key Responsibilities:
• Serve as the primary point for technical escalations
• Review product code to troubleshoot issues effectively
• Partner with Product Management to recommend improvements
• Identify opportunities for AI automation in support workflows
• Document resolutions and best practices for knowledge sharing
Requirements:
• Bachelor’s degree in a technical fi...
This role is essential for delivering outstanding technical support to Assent’s customers while collaborating with key teams to enhance product performance and tackle escalations. Your skill in reviewing read-only application code will help in diagnosing issues effectively. By mentoring newer team members and leveraging tools like Forethought AI, you will optimize support processes and implement proactive solutions.
Key Responsibilities:
• Serve as the primary point for technical escalations
• Review product code to troubleshoot issues effectively
• Partner with Product Management to recommend improvements
• Identify opportunities for AI automation in support workflows
• Document resolutions and best practices for knowledge sharing
Requirements:
• Bachelor’s degree in a technical fi...