Job Description
Join Progressive Automations as a Technical Support Engineer focused on product validation and customer service. Specialize in troubleshooting and provide essential support to customers and the R&D team.
In this role, you will provide exceptional phone-based support, handling escalations and performing RMA inspections. Collaborating with the R&D team, you will assist in product testing, assembly, and validation efforts, ensuring product quality. You will also contribute to documentation and training for internal teams.
Key Responsibilities:
• Provide customers with reliable technical support
• Investigate product issues and ensure corrective actions are taken
• Support assembly and testing for R&D team projects
• Conduct thorough mechanical and electrical testing
• Create comprehensive, validated product documentation
Requirements:
• Degree in Mechanical, Electrical, or Mechatronics Engineering
• Excellent communication and customer service skills
• Exp...
In this role, you will provide exceptional phone-based support, handling escalations and performing RMA inspections. Collaborating with the R&D team, you will assist in product testing, assembly, and validation efforts, ensuring product quality. You will also contribute to documentation and training for internal teams.
Key Responsibilities:
• Provide customers with reliable technical support
• Investigate product issues and ensure corrective actions are taken
• Support assembly and testing for R&D team projects
• Conduct thorough mechanical and electrical testing
• Create comprehensive, validated product documentation
Requirements:
• Degree in Mechanical, Electrical, or Mechatronics Engineering
• Excellent communication and customer service skills
• Exp...