Technical Support Engineer – Hardware

The Opportunity

We are seeking aTechnical Support Engineerwith a strong focus onhardware supportfor enterprise-grade servers within hyper-converged infrastructure environments. This role involves providing remote assistance tofield engineersduring hardware replacement activities for servers managed by aNutanix cluster stack, as well as handling support tickets related to hardware issues.
You will be responsible for accurately framing problems, troubleshooting hardware issues, and engaging additional technical resources as necessary.About the Team

Act as the primary technical escalation point for hardware-related support cases from global customers.

Troubleshoot complex issues involving servers, storage and networking.

Collaborate with engineering and vendors for hardware failure analysis and RMA investigations.

Perform in-depth log analysis, firmware validation, and system health checks.

Guide field ...