Technical Support Engineer – Hosting Operations

Job Summary:

We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role is responsible for executing deployments through Azure DevOps (ADO) release pipelines, troubleshooting technical issues, contributing to automation initiatives, and providing 24×7 production support to ensure high service availability and customer satisfaction.
This position requires strong technical troubleshooting skills, experience with release management, and the ability to collaborate across DevOps, Infrastructure, CAT, and Dev Support teams.

Job Description:

Key Responsibilities

Application Installation & Upgrades

Perform application installations, upgrades, and configuration across Customer test and production environments.

Execute deployment activities using Azure DevOps release pipelines.

Follow change management proce...