Job Description
We are seeking a highly skilled Technical Support Engineer to provide expert-level technical support and customer engagement. The ideal candidate will have strong experience in telecommunications, cloud technologies, and networking, along with excellent communication and stakeholder management skills. This role requires working closely with customers, resolving complex technical issues, and ensuring high-quality service delivery.
Key Responsibilities
- Act as a primary technical point of contact for customers, ensuring timely issue resolution
- Provide advanced troubleshooting support for telecom and IP network-related issues
- Analyze, diagnose, and resolve complex technical problems across network and cloud environments
- Collaborate with cross-functional teams to manage escalations and deliver solutions
- Support 24/7 on-call operations as required
- Communicate technical concepts clearly to both technical and non-technical...