Job Description
Compensation: $80,000 - $90,000
Location: After 90 days, this role is required to be in-office in Kelowna full-time
Martell Group is committed to building people, brands, and ventures that create meaningful impact. We seek individuals who embody leadership, growth, and simplicity.
The Role
We’re hiring a full-time Technical Support Engineer to own the customer support queue end to end. The majority of tickets fall into a few recurring patterns—API key and billing issues with third‑party providers, container connectivity problems, config sync failures, and memory/continuity bugs—requiring deep debugging. Comfortable with Linux, container logs, databases, and complex systems.
What You’ll Do
- Triage and resolve customer support tickets across ~10 issue categories.
- Prioritize issues by frequency and customer impact.
- Diagnose third‑party API key and billing issues (Anthropic, OpenAI, Brave Sea...