Job Description
Overview
NTT DATA, one of the world’s largest IT services companies, seeks a Level 1 Technical Support Specialist to provide incident resolution, ticket management and cloud assistance in a global environment.
Responsibilities
- Provide Level 1 technical support and incident resolution
- Register, monitor, and manage tickets using ticketing tools such as ServiceNow, JIRA, or Remedy
- Assist with cloud environments including AWS, Azure, or GCP
- Communicate with users in Spanish and English
- Escalate incidents to higher support levels when required
Qualifications
- +1 year of experience in technical support or server administration
- Knowledge of Windows and Linux/Unix environments
- Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.)
- Basic to intermediate cloud knowledge (AWS, Azure, or GCP)
- Availability to work in rotating 24x7 shifts