Job Description
Join GE Vernova as an Operations Lead, overseeing NAM Customer Technical Support. Your analytical skills will drive efficiency through process standardization and performance reporting.
This key role involves managing the operational infrastructure for PAC, CIC, and M&D product lines. You will facilitate cross-functional collaboration, translating data into actionable insights. Your focus will be on building effective workflows, improving processes, and ensuring that support teams are equipped to meet customer needs.
Key Responsibilities:
• Design and document case management procedures
• Resolve process gaps and redundancies in operations
• Develop operational playbooks and SOPs
• Standardize KPI reporting for Tech Support
• Build dashboards for tracking performance metrics
Requirements:
• Bachelor’s degree in relevant field or equivalent experience
• Minimum of 5 years in operations or data roles
• Proficiency in Salesforce reporting and SAP
• Stro...
This key role involves managing the operational infrastructure for PAC, CIC, and M&D product lines. You will facilitate cross-functional collaboration, translating data into actionable insights. Your focus will be on building effective workflows, improving processes, and ensuring that support teams are equipped to meet customer needs.
Key Responsibilities:
• Design and document case management procedures
• Resolve process gaps and redundancies in operations
• Develop operational playbooks and SOPs
• Standardize KPI reporting for Tech Support
• Build dashboards for tracking performance metrics
Requirements:
• Bachelor’s degree in relevant field or equivalent experience
• Minimum of 5 years in operations or data roles
• Proficiency in Salesforce reporting and SAP
• Stro...