Job Description
Company: Total Shape
Location: Remote (Work from Home)
Salary: $1,000 – $1,300 USD per month (depending on experience)
Position Overview:
We’re looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
Responsibilities:
Respond to customer inquiries via email and chat in a professional, timely manner
Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
Guide users through processes step-by-step with clear instructions
Escalate unresolved issues to the appropriate internal teams
Maintain accurate records of support interactions
Contribute to the development of help center articles and internal documentation
Requirements:
Excellent written English with a friendly, professional tone
Previous experience...