Job Description
Job Requisition ID: 26WD97665
Position Overview
We are hiring a Technical Support Specialist to join our support team. This is a group of highly motivated industry professionals who are responsible for resolving a wide range of customer issues through an empathetic approach. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk BIM 360 and workflows? Then we would like to hear from you!
Reporting to a Support Manager, you would actively engage with Autodesk clients to provide solutions, direction, and general troubleshooting for BIM 360 products via phone, chat, and web. Our specialists collaborate closely with their peers to analyze trends in customer activity and leverage/contribute to the development of the Autodesk Knowledge Network, increasing customer satisfaction and dedication. You may also engage in other proactive support activities such as: developing and presenting webinars...