Job Description
Overview
Job Description: Duties & Responsibilities
Duties & Responsibilities
- Serve as the main point of contact for customers, addressing inquiries, providing technical assistance, and ensuring satisfaction throughout the repair process
- Initiate and enter orders by interpreting customer requirements and drawings to compile accurate bills of materials
- Prepare technical quotes for repair services based on customer requirements, repair specifications, and engineering recommendations
- Build and maintain strong customer relationships, understanding preferences and providing personalized service and support
- Collaborate with the engineering department to conduct failure analysis, diagnose technical issues, and recommend repair solutions
- Manage customer accounts including order processing, shipment tracking, and billing inquiry resolution
- Operate precision measurement tools including micrometers, and cali...