Job Description
Summary
The technical support specialist has the mandate to provide technical guidance and support to our business and customers. He/She will be responsible for the full troubleshooting of serialization and tracking solutions in the various customer environments, ensuring software and hardware integrity, and minimizing customer downtimes. The role involves direct communication with the customers and field staff working remotely.
Principal tasks
- Work with Field Technicians during integration and fine‑tuning of Optel vision and serialization systems;
- Responsible for hardware, signaling and automation support;
- Clearly document customer interactions, troubleshooting steps, and identify root cause for issues;
- Collaborate with different product teams to resolve issues, improve performance, and eliminate solution issues on bespoke systems;
- Understanding of software validation principles (an asset);
- Provi...