Job Description
We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems. The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users.
Application Support
Diagnose and resolve functional issues , data-related problems, and user errors
Service Now, Jira)
CPQ & Order-to-Cash Support
Support end-to-end quote-to-order (Q2 O) and order-to-cash (O2 C) processes
Product configuration and pricing rules
Order creation, amendments, cancellations, and billing handoffs
Sales Application Support
Provide functional support for Sales systems (CRM, sales portals, integrations)
Support data consistency across Sales, CPQ, Order Management, and downstream systems
Work closely with IT development teams ...