Job Description
RESPONSIBILITIES
include the following. Other duties may be assigned.
Provides technical support for customers and sales representatives over the phone, internet and via e-mail, for total stations, GNSS, controllers and related software sold by the Survey Segment team. Provides support and training services including field training, system integration, and software installation at customer sites. Develops and delivers technical training aids and formal courses. Log all support requests into support incident database. Act as the support incident owner, escalate support requests as appropriate, and ensure the support request is resolved and the incident is closed. Assists with trade shows and exhibitions, as and when needed Conduct field tests and analyse results related to the performance and behaviour of the equipment under different working conditions. Provide input to Manager on a regular basis with ...