Technical Support Team Leader

Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader.

Basic salary £40K- £46K Negotiable + Bonus + Benefits

The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone.

The Role:

The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers.
Duties will include but is not limited to the following;

You will provide hands-on leadership and supervision of a busy technical and customer support team
Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved
Effectively processing customer technical queries via phone, email, chat or online.
Raise, proces...