Job Description
Job Title
Technician - Advanced, Business Technician I, Wage schedule B
Location
5025 Creekbank Rd, Mississauga (Ontario) or 100 Wynford Dr, Don Mills (Ontario)
Job Status
Regular - Full Time
Managed Business Solutions & Development (MBSD) Team
Our L2 team delivers, operates, innovates, and evolves network services for Bell’s largest Managed Services customer. You will work on MISN, IPVPN and SDWAN services.
Main Job Duties / Accountabilities
- Provide support to various Managed Services customers (including MACDs, incidents, changes and projects)
- Work closely with L3 support to resolve complex incidents
- Ensure all SLAs are met
- Participate in onboarding process for new clients
- Manage services following Bell Canada processes, tools and best practices
- Attend customer meetings and clearly communicate Bell’s obligations
- Provide weekly and m...