Job Description
Role
Technology Success Advocate
Location
TBD – Central (CST) or West Coast (PST) timezone
Overview
Reporting to the Technology Success Manager, the Technology Success
Advocate provides outstanding customer service to all end-users, has
excellent interpersonal and communication skills, a deep but
ever-evolving, technical knowledge, a positive attitude, a sense of
urgency, and is collaborative, resourceful, punctual, and
professional.
The company's Office of Technology works to ensure proper computer and
mobile device operation in support of essential business tasks for
approximately 3,000+ users across 170+ office locations. This includes
actively resolving requests promptly, helping to maintain all applicable
software applications and hardware, while continuing ongoing learning of
new technology. Problem resolution will involve the use of diagnostic
and service management tracking too...