Job Description
We are recruiting for an international investment bank that is looking for an experienced Consultant to help shape client and colleague experiences through AI, Generative AI, and emerging technologies. You'll work at the intersection of business transformation, customer experience, and innovation, delivering AI-enabled solutions that create measurable business value.
Key Responsibilities
- Design and optimise customer and employee experiences across AI-enabled journeys.
- Partner with business, technology, data, and product teams to identify AI and GenAI opportunities.
- Facilitate workshops and engage senior stakeholders to define business needs and experience strategies.
- Develop customer journey maps, service blueprints, and experience frameworks.
- Apply human-centred design and design thinking to transformation programmes.
- Support the delivery of AI and GenAI use cases that improve customer outcomes and operat...