Job Description
Job Objective: - To provide technical support to internal users, ensuring the proper functioning of equipment, systems, and applications, as well as efficient handling of incidents and requests within the department. Responsibilities: - Provide first-level technical support (Service Desk) to users. - Diagnosticate and resolve hardware, software, and network problems. - Install, configure, and maintain computer equipment. - Manage incidents and requests through ticketing systems. - Assist in the administration of systems and servers. - Provide support for enterprise applications (ERP, databases, etc.). - Document procedures, solutions, and technical configurations. Requirements: 1 year of experience as an IT Technician, Service Desk Agent, or similar role. Bachelor's degree in Information Technology, Engineering, or a related field. Excellent communication skills in English and Spanish. Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). Experience using systems such as: Windo...