Job Description
Position Purpose
The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.
Key Responsibilities
- Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
- Supervise employees to complete tasks and achieve goals in the absence of Store Management
- Manage shop floor and drive sales by: addressing customer concerns, motivating and training employees
- Ensure that merchandising as per LINDT standard, daily stock replenishment takes place, marketing communication in order, store cleanliness as per LINDT standard, all operational...