Job Description
Join Flair Airlines as a Tier 2 IT Support Analyst in Edmonton, AB, where your technical expertise will elevate IT operations. Focus on troubleshooting and resolving intricate technical issues for enhanced user experiences.
This role is vital to our IT team, acting as the primary mayday for technical support escalations. You’ll manage device installations, monitor security protocols, and conduct root-cause analyses to bolster continuous improvement in our IT services, aligning with Flair's mission of accessible air travel.
Key Responsibilities:
• Provide Tier 2 support for complex technical incidents
• Analyze and resolve end-user hardware and application issues
• Install and configure various IT hardware and software
• Handle data backups and restoration requests efficiently
• Document and track incidents within the ITSM system
Requirements:
• Relevant Bachelor’s degree or significant equivalent experience
...
This role is vital to our IT team, acting as the primary mayday for technical support escalations. You’ll manage device installations, monitor security protocols, and conduct root-cause analyses to bolster continuous improvement in our IT services, aligning with Flair's mission of accessible air travel.
Key Responsibilities:
• Provide Tier 2 support for complex technical incidents
• Analyze and resolve end-user hardware and application issues
• Install and configure various IT hardware and software
• Handle data backups and restoration requests efficiently
• Document and track incidents within the ITSM system
Requirements:
• Relevant Bachelor’s degree or significant equivalent experience
...