Job Description
We are seeking a senior SAP Basis professional to act as the internal technical authority and service governance lead for a large, complex SAP landscape operating in a hybrid model (On-Premise, Hyperscaler Cloud, and RISE with SAP).
This role is accountable for coordinating the external AMS partner, governing SLAs and KPIs, ensuring operational excellence, and maintaining end-to-end service performance across multiple hosting models and service providers.
The ideal candidate combines deep SAP technical expertise with strong vendor governance, cloud operational knowledge, and executive-level communication skills.
What will be your key responsibilities?
- Day-to-day management of AMS partner (40+ people in the team) to support SAP ECC, S/4HANA, SAP BW on Hana, SLT, BODS, MDG, CFIN and PaPM, amongst other SAP products, hosted on-premises, hyperscaler and on RISE with SAP.
- Run weekly service review calls with L1, L2 and L3 support groups, rev...