Job Description
Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.
Scope client line of business assigned.
Responsibilities
- Assist on maintaining Global Security Policies by informing any inappropriate activity
- Manage customer’s interactions in accordance to client’s guidelines
- Follow coaching provided by support personnel
- Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.
- Reach key performance indicators established by the client
- Read, understand and validate client weekly updates
- Read and acknowledge all the CCMS communications
Qualifications
- Technical Skills: Basic computer skills
- Basic usage of MS Office standard tools (Outlook, Excel, Word and PowerPoint)
- Skills according to line of ...