Job Description
Tracking Team Manager
We are seeking a proactive and experienced Tracking Team Manager to lead and develop our shipment tracking team within a fast-paced logistics environment. This leadership role is responsible for overseeing the daily performance, productivity, and growth of team members who provide real-time shipment visibility, exception management, and customer communication.
The ideal candidate is a strong leader who can build and implement efficient processes, drive accountability, improve operational performance, and serve as a reliable resource for the team. This individual will foster a positive team culture while ensuring exceptional service and operational excellence.
Key Responsibilities
- Lead, coach, and support a team of Tracking Representatives, ensuring accurate and timely shipment updates, proactive communication, and issue resolution.
- Develop, implement, and continuously improve tracking processes and ...