Job Description
Especialista en Servicio al Cliente - Trade Direct
Grado: 8
Presencial - Medellín
Inglés- Avanzado
Job Summary
This role provides high-touch customer service support for international and Trade Direct Cross Border (TDCB) customers, ensuring a seamless end-to-end customer experience. The position requires full ownership of customer issues, from initial inquiry through resolution, with a strong focus on First Call Resolution and proactive communication. The successful candidate will connect processes, systems, and stakeholders to resolve complex cases efficiently and prevent recurrence.
Key Responsibilities
- Support international customers with shipment tracking, billing inquiries, damage/claims handling, and proof of delivery documentation
- Provide dedicated, end-to-end case ownership, ensuring timely and accurate resolution of customer issues
- Investigate and resolve compl...