Job Description
Drive excellence in customer service as the Trading & Service Manager at Scotia iTRADE in Montreal. Lead your team to success through effective coaching and innovative solutions.
In this pivotal role, you will manage a team of Customer Service Representatives and Investment Representatives, focusing on performance enhancement and customer satisfaction. Your hands-on approach will promote an empowering team environment and address challenges proactively, ensuring compliance with regulatory standards. Your skills in coaching and performance management will be crucial for developing top talent and optimizing service delivery.
Key Responsibilities:
• Actively lead and coach the service team for peak performance
• Set and track performance objectives aligned with business goals
• Handle escalations, providing resolutions and guidance
• Execute training programs to improve team competence
• Foster a collaborative culture through strong communication
Requirements:
•...
In this pivotal role, you will manage a team of Customer Service Representatives and Investment Representatives, focusing on performance enhancement and customer satisfaction. Your hands-on approach will promote an empowering team environment and address challenges proactively, ensuring compliance with regulatory standards. Your skills in coaching and performance management will be crucial for developing top talent and optimizing service delivery.
Key Responsibilities:
• Actively lead and coach the service team for peak performance
• Set and track performance objectives aligned with business goals
• Handle escalations, providing resolutions and guidance
• Execute training programs to improve team competence
• Foster a collaborative culture through strong communication
Requirements:
•...