Job Description
**Role Purpose**
Coordinate and prioritize the implementation, delivery and quality of all sales, customer service, and process training to all call center employees within designated region. Accountable for career development training programs and consistent execution of agreed upon training standards. Drive business with effective project management of day to day responsibilities.
**Key Accountabilities**
Ensure the training team executes agreed upon standards for desired sales and customer service strategies. Communicate objectives and expectations of each curriculum/change to training teams for appropriate delivery. Ensure internal requirements developed to drive revenue, minimize average handle time, show importance of call quality, and increase customer satisfaction. Observe classroom delivery, gauge effectiveness of different methodologies and curriculums and provide feedback to BP&T. 30%
Coordinate and maintain global/regional training calend...
Coordinate and prioritize the implementation, delivery and quality of all sales, customer service, and process training to all call center employees within designated region. Accountable for career development training programs and consistent execution of agreed upon training standards. Drive business with effective project management of day to day responsibilities.
**Key Accountabilities**
Ensure the training team executes agreed upon standards for desired sales and customer service strategies. Communicate objectives and expectations of each curriculum/change to training teams for appropriate delivery. Ensure internal requirements developed to drive revenue, minimize average handle time, show importance of call quality, and increase customer satisfaction. Observe classroom delivery, gauge effectiveness of different methodologies and curriculums and provide feedback to BP&T. 30%
Coordinate and maintain global/regional training calend...