Job Description
Tripshepherd is Hiring: Travel Concierge & Guest Experience Specialist
Job Details:
- Location: F-10/4, Islamabad (Onsite)
- Shift: 7 AM - 3PM EST Timings.
- Schedule: 5 working days per week (including Saturday & Sunday)
Tripehepherd is seeking a proactive and customer-focused Travel Concierge & Guest Experience Specialist to join our growing team.
This role combines customer experience, operations and sales, focusing on managing the guest journey from booking through post-tour engagement while creating opportunities for thoughtful upselling and cross-selling.
Key Responsibilities:
- Connect with guests after booking to confirm details and gather required information.
- Deliver a personalized and seamless customer experience before tours.
- Act as the primary point of contact for guest inquiries, changes, and special requests.
- Recommend suitable tour upgrades and enhance...