Job Description
Technical Specialist - Unified Communications - Genesys
Are you a skilled Unified Communications professional looking for your next challenge in Brisbane? We are seeking a Technical Specialist - Unified Communications to design, implement, and manage a high tech Genesys Cloud platform. In this role, you will lead system administration, interaction configuration, and external system integrations while discovering automation opportunities to revolutionise customer enquiry channels. If you want to collaborate with diverse stakeholders, drive continual improvement, and elevate customer engagement technologies within a supportive, forward-thinking environment, this is the perfect opportunity for you.
What You Will Do:
• Provide technical support to the Genesys Cloud platform, ensuring its optimal functionality, performance, and configuration tracking.
• Support inbound and outbound interactions to enhance customer engagement, consultant interactio...