Job Description
**Position Summary...**
**What you'll do...**
**Role summary:**
As the Sr. Manager, Experience, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey—from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement—to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities. This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets.
**About the team:**
The Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting...
**What you'll do...**
**Role summary:**
As the Sr. Manager, Experience, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey—from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement—to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities. This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets.
**About the team:**
The Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting...