Job Description
Location: Batavia, NY Category: Administrative/Professional Job Type: Full-time Posted On: Wed Jul 1 2026 Job Description:
GENERAL FUNCTIONS
The User Experience Technical Assistant is responsible for providing tier 1 triage for inbound tickets, calls, chats, emails, and walk-ins, and supports Audio Visual equipment and events. The technical assistant works with Information Technology Services staff, faculty, and students for the functionality of technical resources and coordinates with various departments on campus in collaboration with the User Experience & Technology Services team. This position is also responsible for on-site tier 1 support for classroom and event space technology. Evenings and weekends are required
SPECIFIC RESPONSIBILITIES
+ Triage and assign inbound tickets, answer the helpdesk phone, respond to support team chat conversations
+ Provide tier 1 support ticket requests such as password resets, Multi Factor Authenti...
GENERAL FUNCTIONS
The User Experience Technical Assistant is responsible for providing tier 1 triage for inbound tickets, calls, chats, emails, and walk-ins, and supports Audio Visual equipment and events. The technical assistant works with Information Technology Services staff, faculty, and students for the functionality of technical resources and coordinates with various departments on campus in collaboration with the User Experience & Technology Services team. This position is also responsible for on-site tier 1 support for classroom and event space technology. Evenings and weekends are required
SPECIFIC RESPONSIBILITIES
+ Triage and assign inbound tickets, answer the helpdesk phone, respond to support team chat conversations
+ Provide tier 1 support ticket requests such as password resets, Multi Factor Authenti...