Job Description
About the Role
This role sits at the intersection of operations, product, data, and business strategy. You'll own the full operational engine behind key consumption moments for Mid-to-High Value Users — from identifying the right scenarios to building the playbook and executing it end-to-end.
You'll work across Restaurant Ops, Courier Ops, Product, CRM, Customer Experience, and Marketing, requiring strong cross-functional coordination and a bias for action.
What You'll Do
Scenario Identification & Design
Identify, validate, and prioritize core consumption moments for high-value users Build a structured Scenario framework to map demand opportunities and guide development priorities Develop scenario-specific playbooks Conduct competitor scenario analysis to benchmark order share and identify gaps Design and execute user surveys to understand pain points and behavioral drivers Translate data insights into operational actions and st...