Job Description
Requisition ID
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Provides strategic direction, leadership and oversight for Retail & Small Business in IB ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Creates a seamless, omnichannel experience for customers. Develops a global multichannel strategy, encompassing branches, virtual branches, digital platforms, ATMs, and third-party sales force.
- Optimizes distribution channels to ensure accessibility, convenience, efficiency and sales and service model consistency among channels, along with the best sales and service practices in custome...