Job Description
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands‑on expertise, Growe helps businesses navigate the fast‑evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
Ensure 24/7 coverage, specifically handling night shift operations;
Respond to customer inquiries promptly and professionally;
Resolve complex issues efficiently while maintaining VIP service standards;
- Escalate technical or high-priority cases to relevant departments when necessary;
Monitor customer accounts and proactively identify potential issues;
Meet KPIs related to response time, resolution time, and customer satisfaction;
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