Job Description
Vice President of Global Accounts
Think of yourself as the strategic architect and operational anchor for one of our most prestigious, high-growth portfolios in the global financial technology (FinTech) and digital cross-border payments space. Spanning two key delivery hubs in Colombia and Mexico, you will align regional operations to deliver flawless, compliant, and secure execution.
Key Responsibilities
- Drive Regional Operational Excellence: Oversee operational delivery across our strategic hubs in Mexico and Colombia, ensuring seamless alignment, redundancy planning, and nearshore performance optimization.
- Own High-Trust Dependency Metrics: Hold ultimate accountability for critical quality and efficiency metrics across distinct customer streams (Consumer & Business).
- Manage Dual-LOB Operational Strategies: Develop and execute tailored service frameworks for Consumer Operations and Business/Enterprise Operations.
- Strategi...