Job Description
Drive innovative retention strategies at Bell as a Senior Manager for Wireline Loyalty & Retention. Blend your analytical skills with hands-on execution to enhance the customer experience.
This challenging senior management position focuses on leading customer retention initiatives and base insulation strategies. You will manage complex projects, including the FTTH Speedboost upgrades and developing new programs that will drive customer satisfaction and contract renewals. Collaborating with cross-functional teams is essential to your success in navigating evolving regulations and implementing impactful solutions.
Key Responsibilities:
• Oversee Quarterly Planning and strategic initiatives for Wireline Loyalty
• Direct AI-driven initiatives and manage Virgin-to-Bell migrations
• Launch and manage Speedboost programs and the 2026 roadmap
• Implement strategies to achieve non-Fibre retention goals
• Ensure compliance with regulatory standards and mandates
Requireme...
This challenging senior management position focuses on leading customer retention initiatives and base insulation strategies. You will manage complex projects, including the FTTH Speedboost upgrades and developing new programs that will drive customer satisfaction and contract renewals. Collaborating with cross-functional teams is essential to your success in navigating evolving regulations and implementing impactful solutions.
Key Responsibilities:
• Oversee Quarterly Planning and strategic initiatives for Wireline Loyalty
• Direct AI-driven initiatives and manage Virgin-to-Bell migrations
• Launch and manage Speedboost programs and the 2026 roadmap
• Implement strategies to achieve non-Fibre retention goals
• Ensure compliance with regulatory standards and mandates
Requireme...