Job Description
Position Summary:
Monitors, tracks and provides information about overall yard operations relating to the movement of trailers and freight (i.e. facility location, standard yard operations, window times, licensing, permitting, reporting).
This position supports a rotating schedule.
Schedule: 11:00 PM to 7:00 AM. Candidates must be available to work Monday - Friday and weekends as required.
Major Responsibilities:
- Acts as the first line of contact for customers’ routine reporting requirements
- Establish and maintain reporting, recordkeeping and retention policies for internal records, ensuring corporate and regulatory compliance
- Provides customer with status updates
- Monitors route status
- Provides information to third party resources
- Escalates all non-routine customer inquiries appropriately
- Manages and issues ...