24 by 7 L2 Technical support Engineer

Appealing points: 

• Work with advanced, cutting-edge technologies in a global environment Handle complex escalations involving EMM, CDN, and IoT Smart Cities solutions. Leverage strong networking expertise across IP protocols, MPLS, WAN/LAN, and wireless technologies while working directly with customers.


• Strong career growth with technical leadership opportunities Act as a subject matter expert by mentoring junior engineers, contributing to solution feasibility, and performing root cause analysis. This role supports growth into senior technical and design-oriented positions.


• Customer-facing role utilizing Japanese and advanced English skills Use Japanese language skills along with CEFR B2+ English proficiency to collaborate with global teams and Tier 4 vendors, ensuring timely resolutions and high customer satisfaction.

Annual Salary: 7 Million and above

Job Qualification: 

• Required: Japanese Language


• Basic Telecom,  MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1 and 2


• Excellent written and verbal skills in English (CEFR B2 and above)


• Technical Support serving as escalation resource to resolve complex issues with the following products; Enterprise Mobility Management (EMM) Content Delivery Network (CDN) and IoT SmartCities. Works directly with customers to resolve trouble tickets escalated from Tier 2. Escalates issues to Tier 4 vendors as appropriate. Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills


• Should have strong networking background

Desired:

• May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations


• Determine feasibility of technical solutions. Assist in root cause determination of network and related problems


• Should have knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc


• Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Should have good and working knowledge of MPLS


• Should have knowledge of Wireless, including Controllers based Access Points

Language Skills: Business level Japanese and Business level English 



Company

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

Measures against passive smoking

No smoking indoors allowed

. Skillset Required: English 2, LAN, WAN , support , Network Design , Content Delivery Network , junior engineers, Japanese JLPT N2