Asst. Manager Concierge & Transportation
Job Description
**Key Responsibilities** **Guest Experience & Service Excellence**
Lead the Concierge and Transportation teams to deliver world-class service consistent with IHG’s “True Hospitality” philosophy.
Manage guest inquiries, special requests, and VIP arrivals/departures efficiently and courteously.
Coordinate personalized services including city tours, limousine transfers, restaurant bookings, and travel arrangements.
Anticipate guest needs and proactively provide solutions to enhance satisfaction and loyalty.
Ensure consistent communication with Front Desk, Housekeeping, and Security for smooth guest movement and luggage handling.
**Operational Management**
Oversee daily operations of Concierge Desk, Bell Desk, and Transportation services.
Ensure proper scheduling and deployment of staff and vehicles based on business volume.
Maintain accurate records of vehicle usage, fuel consumption, maintenance, and driver logbooks.
Coordinate airport pick-up/drop-off services and manage all hotel vehicle movements.
Monitor the condition, cleanliness, and readiness of all hotel vehicles at all times.
**Team Leadership & Training**
Supervise, train, and motivate team members to deliver courteous and efficient service.
Conduct regular briefings, grooming checks, and performance evaluations.
Identify training needs and support development programs to build skills and knowledge within the team.
Foster a positive, guest-focused culture and promote teamwork across departments.
**Administration & Compliance**
Maintain updated SOPs for Concierge and Transportation services.
Ensure compliance with all local transport regulations and hotel safety policies.
Manage departmental budgets, cost control, and revenue opportunities such as limousine service upselling.
Monitor and report on guest feedback, operational performance, and service recovery cases.
**Coordination & Communication**
Liaise with travel agents, airlines, and local service providers for seamless guest experiences.
Work closely with Sales & Marketing for VIP and group movements.
Collaborate with Security on access control, parking management, and safety protocols.
**Required Qualifications & Experience**
Bachelor’s Degree or Diploma in Hospitality Management or related field.
Minimum 3–5 years of relevant experience in a 5-star international hotel, including at least 1 year in a supervisory or assistant managerial role in Concierge or Transportation.
Strong knowledge of local attractions, travel routes, and Dhaka city geography.
Excellent communication skills in English and Bengali; additional languages are a plus.
Proficiency in MS Office and hotel PMS systems (Opera preferred).
Valid driver’s license and sound knowledge of vehicle operations and maintenance.
**Key Competencies**
Guest-centric mindset with strong problem-solving skills.
Leadership and team-building capability.
High attention to detail and organizational skills.
Ability to handle pressure and manage multiple priorities.
Professional appearance and demeanor reflecting IHG brand standards.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Lead the Concierge and Transportation teams to deliver world-class service consistent with IHG’s “True Hospitality” philosophy.
Manage guest inquiries, special requests, and VIP arrivals/departures efficiently and courteously.
Coordinate personalized services including city tours, limousine transfers, restaurant bookings, and travel arrangements.
Anticipate guest needs and proactively provide solutions to enhance satisfaction and loyalty.
Ensure consistent communication with Front Desk, Housekeeping, and Security for smooth guest movement and luggage handling.
**Operational Management**
Oversee daily operations of Concierge Desk, Bell Desk, and Transportation services.
Ensure proper scheduling and deployment of staff and vehicles based on business volume.
Maintain accurate records of vehicle usage, fuel consumption, maintenance, and driver logbooks.
Coordinate airport pick-up/drop-off services and manage all hotel vehicle movements.
Monitor the condition, cleanliness, and readiness of all hotel vehicles at all times.
**Team Leadership & Training**
Supervise, train, and motivate team members to deliver courteous and efficient service.
Conduct regular briefings, grooming checks, and performance evaluations.
Identify training needs and support development programs to build skills and knowledge within the team.
Foster a positive, guest-focused culture and promote teamwork across departments.
**Administration & Compliance**
Maintain updated SOPs for Concierge and Transportation services.
Ensure compliance with all local transport regulations and hotel safety policies.
Manage departmental budgets, cost control, and revenue opportunities such as limousine service upselling.
Monitor and report on guest feedback, operational performance, and service recovery cases.
**Coordination & Communication**
Liaise with travel agents, airlines, and local service providers for seamless guest experiences.
Work closely with Sales & Marketing for VIP and group movements.
Collaborate with Security on access control, parking management, and safety protocols.
**Required Qualifications & Experience**
Bachelor’s Degree or Diploma in Hospitality Management or related field.
Minimum 3–5 years of relevant experience in a 5-star international hotel, including at least 1 year in a supervisory or assistant managerial role in Concierge or Transportation.
Strong knowledge of local attractions, travel routes, and Dhaka city geography.
Excellent communication skills in English and Bengali; additional languages are a plus.
Proficiency in MS Office and hotel PMS systems (Opera preferred).
Valid driver’s license and sound knowledge of vehicle operations and maintenance.
**Key Competencies**
Guest-centric mindset with strong problem-solving skills.
Leadership and team-building capability.
High attention to detail and organizational skills.
Ability to handle pressure and manage multiple priorities.
Professional appearance and demeanor reflecting IHG brand standards.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.