Call Center Agent – US Healthcare/Billing
Job Description
Job Title:
Call Center Agent – US Healthcare/Billing
Location:
SA Remote
Employment Type:
Full-time
About Us:
Hirexe is seeking a skilled Call Center Agent with experience in the US medical and healthcare system to support one of our clients. We are hiring on behalf of a healthcare organization looking for a professional who can deliver exceptional service in a fast-paced environment.
Job Summary:
The Call Center Agent will be responsible for handling inbound and outbound calls related to medical billing, invoicing, and debt consolidation. The ideal candidate will have at least 1 year of experience working within the US healthcare system and possess strong communication skills, attention to detail, and a customer-focused approach.
Key Responsibilities:
- Manage inbound and outbound calls from patients, clients, and healthcare providers regarding billing, invoicing, and debt inquiries.
- Assist customers with understanding medical bills, insurance statements, and payment plans.
- Resolve billing discrepancies, disputes, and issues in a timely and professional manner.
- Support debt consolidation efforts by providing accurate information, verifying accounts, and coordinating payments.
- Maintain accurate records of all customer interactions in the CRM or relevant systems.
- Collaborate with internal teams to ensure seamless resolution of complex billing issues.
- Uphold company policies and compliance with HIPAA and other relevant healthcare regulations.
Requirements:
- Minimum 1 year of experience in the US medical/healthcare system, preferably in billing, invoicing, or patient accounts.
- Familiarity with medical terminology, healthcare billing, and insurance processes.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and maintain professionalism under pressure.
- Proficiency in Microsoft Office, G-Suite and CRM software; experience with billing systems preferred.
- Knowledge of HIPAA regulations and patient confidentiality requirements.