Coordinator, HCV
Job Description
Description
Position Overview
The Housing Choice Voucher (HCV) Coordinator supports Main Street Renewal’s Central Operations team. Acting in a coordination and support role, the HCV Coordinator manages case activities, ensures compliance with HCV program requirements, and facilitates timely communication between residents, landlords, and internal departments.
Essential Duties and Responsibilities
Process and monitor Housing Choice Voucher cases in accordance with program policies and procedures.
Coordinate and track abatements, inspections, follow-ups, and related HCV activities.
Maintain accurate records in the case management system to ensure all relevant information is complete and reportable.
Communicate with residents, landlords, and internal teams to provide updates, resolve issues, and ensure timely action on cases.
Review and process required documentation for eligibility, continued assistance, and subsidy payments.
Identify trends and escalate recurring issues to supervisors to support continuous process improvements.
Support the team in meeting departmental KPIs and compliance requirements.
Qualifications & Skills:
HS Diploma or equivalent
Proficiency with Microsoft Office Suite of products
Must be organized, detail-oriented, professional, and work well in fast paced environments
Must be able to consistently meet department deadlines
Must have excellent verbal and written communications skills
Service-minded approach to all aspects of the job
2+ years in the construction, project management, or real estate industry is preferred
Our full-time employee benefits include:
A competitive and comprehensive benefits package.