Customer Service Representative (Remote • Full-Time)

Be the reliable point of contact for business owners and the steady hand that keeps projects organized and moving.

We are looking for a people-first Customer Service Representative to handle phone support, manage schedules, calendars, files, and emails, and ultimately help deliver a smooth, high-trust overall customer experience.

If you love helping people, keeping details straight, and making sure nothing falls through the cracks—this is for you.

What You’ll Do

• Respond to customer inquiries via phone and email with professionalism and empathy
• Update and maintain CRM records (leads, contacts, notes, follow-ups)
• Schedule appointments and coordinate calendars to keep the team on track
• Support basic project coordination by relaying updates and confirming next steps
• Keep communication clear, accurate, and consistent—so customers feel confident

You’re a Great Fit If You…

• Have 1+ years in customer service, admin support, or a similar role for a US client
• Communicate clearly in excellent written and spoken English
• Have a clear, neutral speaking voice for phone support (easy to understand, professional tone)
• Are organized, dependable, and customer-centric (you follow through)
• Are comfortable using CRM tools, email, calendars, and basic documentation systems
• Understand (or are excited to learn) SOPs, KPIs, and project coordination workflows
• Have strong attention to detail and can anticipate what needs to happen next
• Are patient and empathetic

Why You’ll Love Working Here

• Remote, stable full-time role with long-term growth potential
• Work closely with leadership in a supportive, values-driven team
• Your work directly improves the customer experience (you’ll feel the impact)
• A company that values reliability, communication, and doing things the right way

Required Tools & Setup (Non-Negotiable)

To ensure you can succeed remotely, please attach device specs/screenshots with your application.

• Device: Laptop or desktop (under 3 years old)
• CPU: Intel i5 (10th gen or newer) / AMD Ryzen 5+
• RAM: Minimum 8GB
• Internet: 50–100 Mbps minimum (plus a backup connection)
• Audio/Video: Working webcam, mic, and headset