Customer Success Representative
Job Description
Customer Success & Retail Associate
Full-time | Sydney CBD (Elizabeth St) + occasional North Ryde shifts | $60,000–$70,000 base + training & growth opportunities
Be the face of a premium health and performance brand and help people move better every day.
About the Company
We are a trusted provider of high-quality medical and performance support products designed to help people stay active, recover confidently, and live pain-free. Our products are widely recommended by clinicians, athletes, and customers who value comfort, technology, and results.
The Role
We’re seeking a Customer Success Representative to deliver a premium customer experience across both retail and service support. You’ll be based primarily at our flagship Sydney CBD store, with occasional shifts and training at our North Ryde office.
This full-time role operates on a rotating roster, including only one Saturday per month (maximum of two, shared roster).
You will:
1. Retail & Product Support
- Assist customers with fittings and personalised recommendations
- Provide a premium, educational experience from start to finish
- Ensure customers leave feeling confident and supported
2. Customer Success
- Respond to enquiries via phone and ticketing system
- Offer professional, solution-focused support
- Help customers throughout their recovery or performance journey
3. Partner Support
- Work closely with healthcare partners to support their patients
- Build trusted relationships that reflect our commitment to quality care
About You
You don’t need specific industry experience — full training is provided. We’re looking for someone who genuinely enjoys helping others.
You’re someone who:
- Has a caring, positive and professional approach
- Enjoys variety and is comfortable with both in-store and office work
- Is confident with technology and open to learning new systems
- Has an interest in health, fitness, sports, or human movement
- Collaborates well and brings curiosity and initiative
Experience in customer service, healthcare, or retail is a plus, but not essential.
If you want to be a part of this striving company, apply now and send your resume to ********************* or ***********************.