Customer Technical Project Manager
Job Description
- ensure that the internal teams, 3rd party teams and customer teams (Planning/ Engineering, Operations, Security, IT etc.) are ready with all dependencies addressed for upcoming project tasks
- work with 3rd parties (SI e.g., Microland, Wipro or Solution Provider, e.g., RedHat, AWS) on technical dependencies and deliverables
- be the SPOC for internal technical escalation towards heatmap, S&C, PLM on product issues, dimensioning, roadmap items, etc
- take full accountability for the technical solution from design and integration up to acceptance and handover to operations reporting to CDL/PD
- leads the customer technical meetings, in weekly/ monthly governance meetings during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
- identify, track, manage and mitigate technical risks arising out of internal or external (customer or 3rd party) dependencies
- identify CRs, develop solution, costing and timeline for these CRs, taking the lead in customer clarifications until the CR is issued by customer
- work closely with CA (and CTL if applicable) to coordinate answers to unresolved technical issues, RCAs and drawn in technical support, involving necessary engineering teams and technical support when required.
- track pre-C3 necessary for the project scope, including those identified during the project design phase, with continuous follow-up with PLMs and domain leads
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