Dispatcher
Job Description
**What's The Role**
Management of provision of technical and/or non-technical field services assignments, as well as pre and post-sales support (Back office jobs for product order fulfillment & dispatching of Technicians)
**What You'll Do**
+ Monitors incoming jobs and assist with the daily coordination of the scheduling of jobs, assignment of work.
+ · Assist with the routing and re-assignment of customer request, confirm appointments and scheduled changes or delays to ensure that timeframe compliance is being met.
+ · Communicate with technicians in the field to provision equipment, complete assigned jobs, and update customer’s accounts
+ · Communicate with field personnel and monitor their job completion status.
+ · Handle escalated calls to troubleshoot customer’s voice service problems and troubleshoot service issues with technicians in the field when required.
+ · Act as a liaison between the customer and the technical department where necessary.
+ · Act as liaison between the technical department and other users where necessary.
+ · Contacts field personnel by phone for verification of all jobs on routes
+ · Inputs appropriate data regarding reschedule date and service changes.
+ · Inputs completion codes to completed calls given by field personnel.
+ · Contact customers to verify service problems have been corrected as needed.
+ · Inform users of any/all outages and update Logs in a timely manner.
+ · Assist with the updating of the customer’s data base, when required.
+ · Any other directly related duties as may be assigned
**Knowledge & Experience**
+ 5 CXC or equivalent. Maths and English compulsory.
+ Minimum of 5 years’ experience in a telecommunications environment or related field with in-depth understanding of fixed installation and repair techniques, processes, and systems.
+ Must possess proficiency with computer applications specifically MS Office applications including Excel and Word.
**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
**Why Join Us**
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
_Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws_
_\#LI-PW1_
**Knowledge & Experience**
+ 5 CXC or equivalent. Maths and English compulsory.
+ Minimum of 5 years’ experience in a telecommunications environment or related field with in-depth understanding of fixed installation and repair techniques, processes, and systems.
+ Must possess proficiency with computer applications specifically MS Office applications including Excel and Word.
**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
**Why Join Us**
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
_Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws_
_\#LI-PW1_
**What You'll Do**
+ Monitors incoming jobs and assist with the daily coordination of the scheduling of jobs, assignment of work.
+ · Assist with the routing and re-assignment of customer request, confirm appointments and scheduled changes or delays to ensure that timeframe compliance is being met.
+ · Communicate with technicians in the field to provision equipment, complete assigned jobs, and update customer’s accounts
+ · Communicate with field personnel and monitor their job completion status.
+ · Handle escalated calls to troubleshoot customer’s voice service problems and troubleshoot service issues with technicians in the field when required.
+ · Act as a liaison between the customer and the technical department where necessary.
+ · Act as liaison between the technical department and other users where necessary.
+ · Contacts field personnel by phone for verification of all jobs on routes
+ · Inputs appropriate data regarding reschedule date and service changes.
+ · Inputs completion codes to completed calls given by field personnel.
+ · Contact customers to verify service problems have been corrected as needed.
+ · Inform users of any/all outages and update Logs in a timely manner.
+ · Assist with the updating of the customer’s data base, when required.
+ · Any other directly related duties as may be assigned
Management of provision of technical and/or non-technical field services assignments, as well as pre and post-sales support (Back office jobs for product order fulfillment & dispatching of Technicians)
**What You'll Do**
+ Monitors incoming jobs and assist with the daily coordination of the scheduling of jobs, assignment of work.
+ · Assist with the routing and re-assignment of customer request, confirm appointments and scheduled changes or delays to ensure that timeframe compliance is being met.
+ · Communicate with technicians in the field to provision equipment, complete assigned jobs, and update customer’s accounts
+ · Communicate with field personnel and monitor their job completion status.
+ · Handle escalated calls to troubleshoot customer’s voice service problems and troubleshoot service issues with technicians in the field when required.
+ · Act as a liaison between the customer and the technical department where necessary.
+ · Act as liaison between the technical department and other users where necessary.
+ · Contacts field personnel by phone for verification of all jobs on routes
+ · Inputs appropriate data regarding reschedule date and service changes.
+ · Inputs completion codes to completed calls given by field personnel.
+ · Contact customers to verify service problems have been corrected as needed.
+ · Inform users of any/all outages and update Logs in a timely manner.
+ · Assist with the updating of the customer’s data base, when required.
+ · Any other directly related duties as may be assigned
**Knowledge & Experience**
+ 5 CXC or equivalent. Maths and English compulsory.
+ Minimum of 5 years’ experience in a telecommunications environment or related field with in-depth understanding of fixed installation and repair techniques, processes, and systems.
+ Must possess proficiency with computer applications specifically MS Office applications including Excel and Word.
**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
**Why Join Us**
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
_Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws_
_\#LI-PW1_
**Knowledge & Experience**
+ 5 CXC or equivalent. Maths and English compulsory.
+ Minimum of 5 years’ experience in a telecommunications environment or related field with in-depth understanding of fixed installation and repair techniques, processes, and systems.
+ Must possess proficiency with computer applications specifically MS Office applications including Excel and Word.
**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
**Why Join Us**
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
_Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws_
_\#LI-PW1_
**What You'll Do**
+ Monitors incoming jobs and assist with the daily coordination of the scheduling of jobs, assignment of work.
+ · Assist with the routing and re-assignment of customer request, confirm appointments and scheduled changes or delays to ensure that timeframe compliance is being met.
+ · Communicate with technicians in the field to provision equipment, complete assigned jobs, and update customer’s accounts
+ · Communicate with field personnel and monitor their job completion status.
+ · Handle escalated calls to troubleshoot customer’s voice service problems and troubleshoot service issues with technicians in the field when required.
+ · Act as a liaison between the customer and the technical department where necessary.
+ · Act as liaison between the technical department and other users where necessary.
+ · Contacts field personnel by phone for verification of all jobs on routes
+ · Inputs appropriate data regarding reschedule date and service changes.
+ · Inputs completion codes to completed calls given by field personnel.
+ · Contact customers to verify service problems have been corrected as needed.
+ · Inform users of any/all outages and update Logs in a timely manner.
+ · Assist with the updating of the customer’s data base, when required.
+ · Any other directly related duties as may be assigned